Frequently Asked Questions
GENERAL QUESTIONS:
WHAT TYPES OF JEWELRY DO YOU OFFER?
We offer a wide range of jewelry including rings, necklaces, bracelets, earrings, etc., all crafted with high-quality materials and authentic diamonds.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
For returns, please contact us within 3 days of receiving your order. We accept returns and will offer a full refund on in stock items only (this does not include made to order or custom items). You can exchange the product within 7 days of receiving it.
Returned/exchange items must be in original condition and not show any signs of wear or use and accompanied by an original invoice. Once return is received, all items will be carefully examined and full refund will be issued within 5 days.
All custom and made to order purchases are nonrefundable. We reserve the right to reject any returns that do not comply with the conditions stated above. If you have any questions about returns, please contact us here.
CAN I VISIT YOUR STORE?
Yes! We can accommodate you anytime within store operation hours. If you would like to come into the shop to discuss a custom design or try on rings in stock, please contact us to schedule an appointment.
HOW CAN I BOOK AN APPOINTMENT?
You can book an appointment through our website, or email us at info@farsi1907.com, or by contacting our number 92000 1907 directly.
CAN I TRACK MY ORDER?
Yes, once your order is shipped, you will receive a tracking number via email and you can track them from our website.
WHAT WARRANTIES DO YOU OFFER?
Our warranty policy covers all of the jewelry purchased from Farsi jewelry. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse, natural wear and tear or stone loss over ???.
Warranty exceptions and exclusions:
- Any damage to jewelry caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a ring wears thin or prongs wear out due to neglect or natural wear and tear, the warranty is considered void. Additionally, if a ring becomes out of round and thus causes stones to fall out, this could be due to damage to the bottom of the ring when being worn.
- Any jewelry that has been repaired by another jeweler. We cannot be held responsible for merchandise that has been worked on by another jeweler.
- The loss of a stone over ??? carats. If you need to have a stone like this replaced, you can set an appointment or visit the branch directly for evaluation.
- Damage to your center stone. While diamond is the hardest mineral on earth, it is still subject to breaking or chipping. All other stones that are lower on the hardness scale are subject to damage from regular wear. Please be aware of this when choosing your center stone.
If you need to return merchandise due to defects, please contact us. Once received, we will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will process your replacement item at no additional charge within 10 business days.
Farsi Jewelry reserves the right to reject any returns that do not comply with the conditions stated above.
JEWELRY AND METALS:
WHAT’S THE DIFFERENCE BETWEEN METALS?
First, let’s explain karat. Karat is the unit used to measure the purity of gold. Pure gold is 24kt, or 100% gold. 18kt contains 75% gold (18/24=.75) and 14kt contains 58.5% gold. The reason alloys get added to gold is to make them strong. 24kt is very soft, making it not very ideal for every day wear. Thus, many jewelers opt to work in 14kt and 18kt which are both very strong.
18kt White Gold: 18kt white gold contains 75% gold and 25% alloy. Because 18kt has more gold, it is going to be slightly softer than lower karat.
18kt Rose Gold: 18kt rose gold has a very rich color. It is not necessarily more pink since it actually has more gold in it, not more copper. It is best described as a brownish red.
18kt Yellow Gold: 18kt yellow gold is a very beautiful color as it is very rich and more yellow. We recommend 18kt yellow gold if you are going for a more saturated color for your piece.
Platinum: Platinum is a very dense metal, making it almost twice as heavy as gold. Because it is so much heavier, it is more expensive. If the price tag doesn’t get in your way, we highly recommend platinum. It is hypoallergenic, so if you are usually allergic to metals, platinum is your best route. Unlike white gold, it does not have metal memory. When a setter sets a diamond, the prongs stay put, where white gold may have the tendency to loosen around the stone. Another benefit of its malleability, platinum will more likely stay together as one piece in the unlikely event of being damaged. On the other hand, white gold’s hardness makes it more brittle and at risk of breaking.
HOW DO I CARE FOR MY JEWELRY?
To maintain your jewelry, avoid exposure to harsh chemicals and store it in a dry place.
WHAT CAN I DO WITH MY OLD JEWELRY?
If you have old jewelry lying around that you aren’t wearing, let’s remake it into a new piece! We love getting to work with your heirloom jewelry and will happily work with your diamonds and selected colored stones.
DIAMONDS AND GEMSTONES:
WHAT IS A SYNTHETIC DIAMOND OR SYNTHETIC GEMSTONE?
A synthetic diamond or gemstone has essentially the same chemical composition, crystal structure, optical and physical properties of its natural counterpart. The main difference is that one is grown in a lab in a matter of months or years, and the latter is formed deep inside the earth over the course of millions of years.
WHY MIGHT I CONSIDER GETTING A NATURAL GEMSTONE ORDIAMOND OVER A SYNTHETIC ONE?
There is something ethereal and magical about owning a natural gemstone or diamond. Naturally occurring gems are a wonderment in and of itself, not to mention the fact that they took millions of years to make its way to your hand. You can make a positive impact on mining communities and families when you purchase a responsibly sourced or traceable gemstone or diamond. As the demand increases for responsibly sourced and traceable gems, we begin to see changes taking place in mining communities such as establishing safe working conditions, affordable healthcare and fair wages.
WHAT IS THE DIFFERENCE BETWEEN KARAT AND CARAT?
Karat is the unit used to measure the purity of gold. Carat is used to measure the weight of diamonds and gemstones.
WHAT ARE THE 4 C’S?
The 4 C’s stand for Carat, Clarity, Color and Cut.
Carat is used to measure the weight of diamonds and gemstones.
Clarity refers to how clear a diamond is and is based on how many inclusions are inside the diamond. Inclusions can include minute crystals, growth patterns, tiny enclosed fractures, etc. Clarity is measured on a scale from IF (internally flawless) to I2 (included 2). The clearer a diamond is the rarer and thus, the higher the price.
Color refers to the color of a diamond. Diamonds tend to have a yellowish or brownish tint. The scale starts at D (colorless) and goes all the way down to Z (noticeable color). Most diamonds we see in the market are in the D-I range.
Cut refers to the cut of a diamond and is the most overlooked but possibly the most important! Cut is the only contribution by man, while all others are naturally occurring. Cut can really make or break the appearance of the stone. If a diamond has excellent proportions, symmetry and angles it is going to have optimal light return and be very sparkly. If a diamond has poor angles, poor symmetry and poor polish, it will appear dull and dark.
CUSTOM DESIGN:
DO YOU OFFER CUSTOM JEWELRY?
Yes, we provide custom jewelry services tailored to your preferences and specifications.
HOW LONG DOES IT TAKE TO MAKE A CUSTOM DESIGN?
The timeline can vary depending on material availability and design complexity but on average, custom design takes about 6-8 weeks from start to finish. If we are sourcing a very hard to find stone, it may take up to 12-14 weeks and if we are only making small changes to an existing design it can take as little as 4 weeks.